For B2B tech and industrial vendors
When sales, contracts, and delivery stop operating on the same assumptions, services stop scaling profitably.
I help B2B tech and industrial vendors fix the disconnects between sales, contracts, and delivery that erode service profitability, execution quality, and growth.
I step in where service models become hard to price, sell, deliver, renew, or govern.
Call me when…
- services are growing but margins remain unclear
- pricing no longer reflects delivery effort
- sales and delivery operate from different assumptions
- contracts absorb too much change and ambiguity
- XaaS transition is creating execution friction
- renewals, service expansion, or customer confidence are underperforming
These issues rarely start in one function alone. They usually emerge in the gaps between commercial ambition, contractual design, and delivery reality.
Four ways to work together
Start with the entry point that best matches your current situation, then expand only if needed.
Service Model Diagnostic
2-week diagnostic
Assess where execution breaks, clarify ownership, and establish a factual baseline before any decision is made.
Best when the issues are still unclear and you need a factual baseline first
→ Outcomes: a clear view of where execution breaks, who owns what, and what to fix first.
Service Model Alignment
4-6 week alignment sprint
Align tools, offers, roles, and governance around a service model teams can actually follow.
Best when teams are working hard but still not operating from the same logic
→ Outcomes: a more coherent service model, clearer ownership, and execution rules teams can actually apply.
Execution Enablement
Execution at operating rhythm
Turn alignment into execution routines, decision rhythm, and practical rules teams can use day to day.
Best when the model is clear but teams still struggle to execute in practice
→ Outcomes: stronger execution discipline, fewer disconnects, and a model teams can sustain over time.
Fractional Leadership
Senior support when decisions matter
Bring senior support when transformation needs sharp decisions, steady governance, and clear direction.
Best when transformation needs stronger ownership and steadier decisions
→ Outcomes: stronger decision-making, steadier execution, and leadership support that keeps transformation moving.
Operating evidence
- Led a €130M services business
- 35% average services growth over 8 years
- Improved renewals from below 60% to above 85%
- Service-led churn stayed below 1% across nearly 200 contracts
Start with a diagnostic call
Use this first conversation to assess where disconnects sit across sales, contracts, and delivery, and whether a diagnostic, sprint, or fractional support model makes the most sense.
IT Services Demystified is the advisory platform founded by Paul Neuman, focused on service model clarity, contract alignment, and execution improvement in complex B2B environments.